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How can I contact you?
We pride ourselves on a personal and bespoke service. You can email Baumé Fine Wines at retail@baumefinewines.com.au
Whether you wish to ask about a particular wine in stock, a wine you are yet to find or that special gift or event, we are here to recommend and guide you on your wine journey.
You can also find @baumefinewines on Instagram or on Facebook or feel free to use our Live Chat service (response time will depend on time of enquiry and associated business hours of operation).
Do you have a live chat service?
Yes, you are able to talk to Baumé Fine Wines by clicking on the icon at the bottom right hand side of your screen.
How quickly can I expect a response?
Our business hours are Monday to Saturday, 8am to 8pm (NSW) for queries via Live Chat or email at retail@baumefinewines.com.au
If you are unable to reach us, we will do our very best to help you as soon as possible. We aim to reply to all emails within 24 hours, but at busier times it may take us a little longer. If your enquiry is of an urgent nature, you can always call us on 0405 483 955.
Subscribe to Baumé
Never miss out on that limited release, special offer or tasting event. Sign up here and tell us what you want to know about, when and how. We understand no one wants to get swamped with meaningless emails. We are your critical ‘wine’ friend not your mass wine marketeers.
Where do you deliver?
We deliver to all mainland Australia and Tasmanian addresses. At this stage, Baumé don’t deliver internationally but watch this space!
You can find out more about all our delivery areas, timeframes and prices by clicking here.
How long will it take to receive my package?
Depending on where you are located in Australia or Tasmania, delivery timeframes can range from 3 to 10 business days. You can find further information on delivery timeframes below.
What delivery options do you offer?
We deliver using receipted post, in most cases Fastway, our delivery partner. If you are not at home, a card will be left. If you prefer your parcel to be left somewhere specific or taken straight to the nearest post office, please leave instructions in the comments field on the checkout screen.
We endeavour to process and ship orders within 72 hours, if however for any reason we are unable to dispatch within this timeframe we will contact you and advise. You will receive an email advising you once your order has been dispatched. If your order is not received within 10 business days, please contact us urgently for investigation.
How can I track my package?
Upon submitting your order, you will receive an email which contains a link to your order providing a status in the first instance.
Once your order is ready for delivery, we will send you an email letting you know it has been dispatched from our warehouse. If you are located outside of Northern NSW and Fastway are delivering your order on behalf of Baumé, you will receive a Fastway tracking number and link. We will also send you a text if you have provided us with an Australian mobile number.
In some instances where you may reside in a Country location, Fastway may outsource to one of their Contract delivery partners.
For deliveries within Northern NSW, because these will mostly be hand delivered by Baumé, we will be in touch via email or phone to confirm your preferred delivery window where requested.
Who will deliver my package?
We deliver using receipted post, in most cases Fastway. For deliveries in Northern NSW, these will mostly be hand delivered by Baumé. Fastway may subcontract for regional locations through one of their Contractors. Your package will remain trackable regardless of carrier.
Do Baumé deliver internationally?
At this stage, Baumé does not deliver internationally but do watch this space! We won’t be able to keep this a secret for long!
Can I amend my order after it has been placed?
We will always do our best to cater for any amendments. Please contact retail@baumefinewines.com.au as soon as you know you’d like to make a change and we will try to accommodate your request. However, depending on how close to completion / dispatch your order is, it might not always be possible. Refer below Returns and Refunds policy.
What happens if I am not at home when my package is delivered?
If you’re not in when we try or Fastway try to deliver, a calling card will be left to let you know we tried to make a delivery. The card will explain how you can re-arrange delivery for a more convenient day either directly with Baumé or Fastway (depending on where you are located).
If you think there’s a chance you might be out on the day of delivery then you can always specify instructions – either a safe place for us to leave your order, or a neighbour with whom to leave it at checkout.
What happens if my order doesn’t arrive when you said it would?
On the off-chance your order hasn’t arrived when you expected it, please contact retail@baumefinewines.com.au and we will resolve the issue as quickly as we can for you.
What happens if I receive a damaged package?
If your order arrives damaged, please contact retail@baumefinewines.com.au immediately.
We’ll arrange for the damaged order to be collected and a replacement order sent out as quickly as we can.
How can I place an order with you?
You can purchase wines, hampers, accessories and even ticketed events via this Store.
For private event bookings, please contact Paul at Baumé and he will work with you to tailor your event that will leave a lasting (and informative) memory.
Which wines should I purchase?
We pride ourselves on being soo much more than the ’sale’. Whether you have a question about a wine we currently offer or wish to hunt down that wine you had at a restaurant last weekend, we are here for you.
If you prefer to browse online at your leisure, then please take advantage of our fast and intuitive search function and filtering so you can find exactly what you are looking for. Please note that all wines are subject to vintage changes.
We accept all major debit and credit cards. If you’d like to check a particular card, or are having trouble making payment, please contact retail@baumefinewines.com.au
Card details are securely encrypted and forwarded to us via the Shopify Payment Gateway. Your credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Once the order is finalised the card will be processed. We delete card details after your order has been finalised as an extra security measure. If you do not have a credit card or are unable to use PayPal, please contact us to arrange an alternative payment method.
Orders placed outside office hours will be processed the next working day.
If you require more information on the Shopify Payments Terms of Service, please click here, or alternatively, for all other Shopify Legal Policies click here.
We cannot accept change of mind returns or refunds for wine or food products - so please make your purchase choices carefully. In the event of receiving damaged, faulty, or incorrect goods, pleasecontact us within 24 hours of receipt of your order, for a replacement or full refund including shipping.
We will always do our best to cater for any amendments. Please contact retail@baumefinewines.com.au as soon as you know you’d like to make a change and we will try to accommodate your request. However, depending on how close to completion / dispatch your order is, it might not always be possible.
If you are specifying where you would like your wine delivery to be left, please make sure it’s in a reasonably cool, dry, sheltered environment. The same applies for when you unpack your wines. Correct storage will most certainly make a difference.
We don’t like to ship wines in temperatures in excess of 33 degrees celsius. We would prefer to hold your order in the cool of the warehouse until the temperature drops.We will notify you if we feel it’s too hot to send but if this is not an issue for you, you can tell us then and there.
Some of our wines need to stretch their legs a little before you dive into them. We have made recommendations on decanting each of the wines we offer, refer to the ‘Tech Notes’ within the description of each wine.
Decanting helps most wines, even whites believe it or not but generally the richer more full-bodied varieties such as Chardonnay, Viognier and a rich Chenin Blanc. Powerful young reds are decanted to open them up and to make them more approachable. Very old reds are decanted to filter out the sediment and to give the wine a good breath. Be careful with the length of time you decant the old reds for, they are generally pretty fragile and can deteriorate very quickly so once decanted, get sipping.
How can I update my account details?
Once you are logged into your account, you can update any of your details including your password, email address, wine preferences and delivery address. If you cannot access your account, please get in touch with retail@baumefinewines.com.au we will get back to you as soon as practically possible. Your time is precious (and so are our wines!)
We like to keep this nice and simple. Whether your motivation is convenience, curiosity or the yearning to broaden one’s palate, place your trust in us to curate a selection of wines to engage your mind in the world of wine and your palate longing for the next month’s selection.
We call this ‘The Weekenders’: 4 handpicked wines by Baumé (or 5 for those longer months, we always are true to our word).
We will select premium wines for you every month, one special bottle for every weekend of the month that you can relax with and savour after a busy week or drink over dinner with your better half, family or special friends.
We pride ourselves on handpicking wines that stand up to the demands of today's society and consumption habits. ‘Convenience Under Cork’: is a monthly subscription consisting of 6 wines: 4 midweek quaffers plus 2 special bottles for when you want to treat yourself.
Flexibility & Special Requests: This is your choice, your treat and your money all of which we will never take for granted. You can decide what you receive. A lucky dip (based on our mixed, red or white packs) or the ability to fully customise your pack
Show your love or appreciation by sending a Baumé eGift Card….As with food, taste in wine is a very personal experience: palates vary considerably, as does knowledge in the world of wine. If you are already a lover of Baumé Fine Wines and wish to share your passion for our offerings, or if you are not quite sure what would tickle their fancy, please do consider a Baumé eGift Card. Click here to secure yours today.
We offer a range of options to expand your knowledge of wine from the dedicated knowledge hub on our website (WinEd and DinEd) to a range of events including private, ticketed and by invitation only. From wine lunches and dinners through to educational courses and tastings, we have it all covered.
Cellar Consultation
Whether you are an established or a new collector, we can help you stock or replenish and can advise on short, medium and long term drinking as well as being able to supply suggested wines. Explore our Cellar Consultation service.
Wine Concierge
We will go in search of rare and back vintage wines for you as part of our Wine Concierge service. We thrive on challenges, particularly in the wine sense.
In addition to tracking down rare and back vintage wines, we can perform the same service for any wine you are searching for (for wines at the cost of $29 and above). Perhaps you have recently been to a restaurant and would like to track down a particular bottle, or a friend has recommended a “must try”, Baumé can do the leg work for you. Find out more here.
Inventory Management
If you are as fanatical about wine as we are, you will get eager at the prospect of a clear line of sight over your prized collection. We will run an inquisitive eye over your collections and catalogue each of them using multiple categories; region, vintage, Domaine, varietal, style, cuvée, quantity and size to name a few. Find out more about CellarTracker and how Baumé can help you by visiting our Inventory Management service.
Do you run private events?
We have hosted numerous private in-home wine tastings and wine pairings at dinner parties, corporate events and special occasions over the years. Whether you are a wine buff or novice, one of the Baumé team will guide you through an informative yet fun experience in the comfort of your own home, pre-organised venue or place of work.
We can also curate a wine tasting to your requirements, from a business meeting or lunch through to a birthday, wedding or anniversary celebration providing you with a bespoke and memorable experience. Take a look inside Baumé events and how we can create a memorable and bespoke service for you and your guests.
How can I learn more about wine with you before committing to an event?
If you want to dip your toes in the water, why not explore our WinEd and DinEd section of the Baumé website here. Arm yourself with useful facts or answers to commonly asked questions or explore the world of wines through. We will provide you with trusted and interesting information giving you the perfect foundation to leap into the world of wine aficionados.
Corporate Events
We have built an enviable reputation curating and hosting corporate events from formal gala dinners and guided private tastings to informal office networking drinks catering. Please explore the packages we can offer by clicking here or feel free to drop us a line at retail@baumefinewines.com.au if you are seeking a bespoke, first class and memorable experience.
Corporate Gifts
We would love to help you with gifting. Whether it’s for clients, colleagues, milestone or launch events, Baumé can provide advice on gifts that will be savoured and remembered.
For something a little extra, we have themed food hampers that also contain a bottle of wine. Refer here for our “A Taste of..” hampers, or alternatively, we can personalise hampers to your specification.
Christmas is an especially busy time of year for everyone and finding the perfect christmas gifts for your clients is another area where Baumé can take the strain for you. We have several repeat customers from public relations firms to the medical sector purchasing wines to gift to their valued clients/colleagues.
Why choose Baumé to provide your corporate gifts:
Baumé Fine Wines would be thrilled to help you curate enviable gifts for your highly valued clients or staff. Please visit our Corporate Gifting page or send your enquiry to retail@baumefinewines.com.au and explore how we can assist you.
